Breaking away from the typical IT services providers, Insight Enterprises is now the pioneer in using sophisticated Artificial Intelligence or AI to transform business in a positive way. Like any other company, insight has had to change with progressing technology by changing its main function of simply providing IT services to a more complex one of being an integrator of solutions that uses AI for business big changes.
Mike Morgan, the Senior Vice President and the Managing Director of APAC at Insight, was also reassuring and clearly pointed at the strategy. “This is not the process of moving from 5% to 10% or 10% to 15%,” Morgan proceeded to say. “We are not merely applying AI to change the efficiencies and effectiveness of business processes and opening up new possibilities for new and sizable value to our clients. ”
Perhaps, one of the most significant cases of applying AI at Insight is the so-called InsightGPT, which became the first to use Microsoft’s ChatGPT on a closed Azure platform. This action confirms Insight’s desire for the firm to remain ahead of the curve when it comes to the deployment of AI and to deliver its clients with operational and advanced solutions.
These AI applications are already proving to be critical in transforming the outsourcing business. Insight built an AI conversation agent chatbot for Dulux woodcare brand Cabots which provides round the clock customer support, thus allowing the people to handle more strategic issues and could make clients happier. For example, Tourism NT has cooperated with Insight to develop a travel consultant chatbot, which successfully made over 1000 interactions with the consumers within three days after the launching of this product.
Microsoft has been a strategic partner of Insight, creating a combined market point of $19. 7 billion worldwide and crossing the $1 billion threshold in the APAC area. For this reason, the collaboration has fostered the combined processes of innovation and diffusion of new AI solutions around the world.
Insight organisation’s commitment to continually define new boundaries to AI never wanes as it steadfastly continues to assist organisations to optimise the potentials of AI and lead in the digital world not to merely follow.